We Are Hiring: Customer Care Representative

Mzera Xpress

Fast & Secure

Be part of a team that delivers more than just food!

Great People Make Great Service

Qualifications and Requirements

• Must possess a recent Grade 12 certificate.
• Fluent in English, both spoken and written.
• Excellent communication and interpersonal skills.
• Polite, patient, respectful and customer-focused.
• Good telephone etiquette and ability to handle customer enquiries professionally.
• Basic computer and smartphone skills.
• Able to multitask, solve problems and work under pressure.
• Honest, reliable, punctual and well-organised.
• Able to communicate effectively with customers, delivery riders and management.
• Must be willing to work flexible shifts, including evenings or weekends when required.

Added Advantage

Previous customer service experience and knowledge of social media or online ordering platforms.

Key Responsibilities

• Receive and respond to customer calls and messages.
• Record, assign and monitor delivery orders.
• Communicate with riders to ensure timely deliveries.
• Handle customer complaints politely and professionally.
• Keep accurate order records and provide regular updates to customers.
• Represent the Mzera Xpress brand with professionalism and integrity.

Why Join Mzera Xpress?

• Supportive team.
• Professional environment.
• Growth opportunities.
• Be part of a growing brand.
• Make a real impact.

How to Apply

Interested candidates should call the numbers below:

Phone: 0971259233 / 0978991158

Only shortlisted candidates will be contacted.

Location: Solwezi, Zambia

Mzera Xpress: Fast • Secure • Reliable

Join Our Team!

MZERA XPRESS DELIVERING OPPORTUNITIES

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